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Jennifer MacIntosh has over 20 year’s experience working with high-tech and financial services companies helping them to establish, lead, and grow their Customer Experience and Success practices. Recognized as one of the Top 50 Women in Saas in 2018 Jennifer is an advocate for the customer who leads customer engagement, adoption and value realization MindBridge.

She is passionate about digital transformation and working with customers to understand the human side of change while leveraging technology to drive efficiencies and transformation of the overall customer experience.  Prior to joining MindBridge, Jennifer built and scaled Customer Expereince program at Coveo.  Prior to this, she was Chief Customer Officer at Okas Consulting, a global management consulting practice. Jennifer has also held executive roles at Yahoo, Quest Software and Cognos (IBM). Jennifer is a Prosci certified Change Manager and a KCSv6 Practitioner, Trainer and active industry contributor.

“Customer experience is that important yet elusive element that connects buyers and sellers and improves outcomes. With effective customer or user experience, organizations enjoy more interaction and engagement with a product, improving performance and ultimately, ROI.”