Ottawa office – full time

Job Description

• Define and optimize the Customer Lifecycle
  • Map the customer experience from engagement to implementation
  • Develop points of contact, update and other key times of communication
  • Identify and outline communications with customers
  • Research and implement industry best practices
• Manage customer success activities
  • Onboarding
  • Training
  • Customer Support
  • Customer retention
• Generate effective way to measure the efficiency and effectiveness of Customer Success
• Foster open communication and cultivate good relations with customers and potential customers
• Continuously review and improve the Customer Experience
• Apply a structured methodology and lead change management activities
• Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.
• Support communication efforts
• Support the design, development, delivery and management of communications.
• Assess the change impact
• Conduct impact analyses, assess change readiness and identify key stakeholders.
• Support training efforts
• Provide input, document requirements and support the design and delivery of training programs.

Skills & Requirements

• CPA Designation an asset
• Audit experience
• Experience in training customers of various backgrounds in implementing, using and interpreting the product and its results
• Experience managing a team (7+ years)
• Ability to motivate team members to continuously strive for superior customer experience
• Experience and knowledge of change management principles, methodologies and tools
• Exceptional communication skills, both written and verbal
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships

About the company

At MindBridge we believe in augmenting human potential through the use of analytics, machine learning, and AI. We believe the best forms of actionable insights come from collaboration between AI and users. At MindBridge we are building the world’s first AI financial auditor. Our technology supports evidence-based decision making built on a bedrock of data analysis and data science.

If you thrive in a culture of healthy debate and enjoy flipping seamlessly between the strategic big picture and the nuts and bolts, then we want to hear from you.

Financial crimes are on the rise; the loss today is estimated in the trillions of dollars. MindBridge was formed to address the growing problem that there is too much data and not enough insight. It’s high time that we take analytics to the boardroom and into the audit space to fight fraud. If you are looking for a needle in a haystack our technology can find it, even if it’s a haystack of needles.

We use statistical methods, machine learning, and artificial intelligence all wrapped in an easy to use cloud-based platform. We make complicated analysis simple and easy for non-technical professionals.

If tackling these kinds of problems gets you fired up, let’s talk. Work with us and we can bring early detection of financial misconduct to the world can stop good people from turning bad.

MindBridge is passionate and committed to creating a diverse environment. We are an equal opportunity employer and as such qualified applicants will receive consideration without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Interested in applying? Send your resume to hr@mindbridge.ai

Ottawa office – full time

Responsibilities

• Perform maintenance activities on computers within the MindBridge office environment
• Problem-solve, troubleshoot, diagnose, and resolve problems including computers, AV equipment, and office network
• Provide installation, configuring, testing, troubleshooting repairs, and upgrades of various computer software, hardware, and peripherals
• Provide support to staff on using personal devices for work
• Provide support to staff on the use of standard applications and tools
• Maintain a timely and accurate inventory of IT assets
• Monitor cloud services for compliance and security
• Investigate security incidents
• Produce and maintain accurate documentation

Skills & Requirements

• Good knowledge of computer hardware, software, and applications.
• Knowledge of network systems is an asset
• Good knowledge of Windows, OS-X, Linux, Android and iOS
• Experience with Microsoft Office and Google suite
• Willingness to learn about security operations
• Excellent written/oral English skills
• Self-motivated and able to work with minimum supervision
• Demonstrated problem solving and troubleshooting abilities

About the company

At MindBridge we believe in augmenting human potential through the use of analytics, machine learning, and AI. We believe the best forms of actionable insights come from collaboration between AI and users. At MindBridge we are building the world’s first AI financial auditor. Our technology supports evidence-based decision making built on a bedrock of data analysis and data science.

If you thrive in a culture of healthy debate and enjoy flipping seamlessly between the strategic big picture and the nuts and bolts, then we want to hear from you.

Financial crimes are on the rise; the loss today is estimated in the trillions of dollars. MindBridge was formed to address the growing problem that there is too much data and not enough insight. It’s high time that we take analytics to the boardroom and into the audit space to fight fraud. If you are looking for a needle in a haystack our technology can find it, even if it’s a haystack of needles.

We use statistical methods, machine learning, and artificial intelligence all wrapped in an easy to use cloud-based platform. We make complicated analysis simple and easy for non-technical professionals.

If tackling these kinds of problems gets you fired up, let’s talk. Work with us and we can bring early detection of financial misconduct to the world can stop good people from turning bad.

MindBridge is passionate and committed to creating a diverse environment. We are an equal opportunity employer and as such qualified applicants will receive consideration without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Interested in applying? Send your resume to hr@mindbridge.ai

Ottawa office – full time

Data is at the heart of what we do at MindBridge, we are looking for people who enjoy partnering with colleagues and clients to answer critical and difficult questions. Our data scientists and engineers do not inhabit Ivory Towers, they are collaborative problem-solvers. We care most about getting to the best point of view, regardless of whether that requires a rigorous statistical model, a simplistic ad hoc approach, or some combination of multiple lenses.

Do you have an enquiring mind that questions orthodoxy and the status-quo? Do you enjoy the challenge of breaking new ground in a highly dynamic environment that’s part of one of the fastest growing industries? If so, MindBridge is the team for you!

Skills that will get you hired:

Data Visualization and Communication: You know that storytelling with data is an important skill. You understand how to communicate analytic insights to everyday people without resorting to jargon.

Science/Statistics: You are not scared by Greek letters, and have empirical thinking at your core. You may have acquired these skills by studying Math, statistics or you have a scientific or engineering background. Statisticians, Biologists, Chemists or Physicists.

Machine Learning: You’ve used machine learning techniques, you know how logistic regression works and you can jump in and train a neural net model on data and understand if your results are any good.

Data Munging: You know how to work with data, shape it and manipulate it at will. Wizarding skills with data are highly desirable and knowledge of one or all of SQL, Apache Spark, TensorFlow, MatLab, R is an advantage.

Software Engineering: You are comfortable writing high-quality code in a professional setting. You should have some experience writing code and have worked on agile development teams.

Additional Skills

• Strong skills in Java, Scala, R, Python or SQL is an asset
• Experience in analytics with machine learning models is an asset

People we’re looking for :

• Have an enquiring mind, you are collaborative and like working with colleagues and clients to change the world.
• Have the ability to think strategically, self-direct and believe in bringing their best every day.
• Have 5 Year’s Experience translating data into insight to recommendations
• Have a BS (MS/PhD Preferred) in quant discipline (e.g. Math/Hard Science, Stats, CS, EE, Econ)

About the company

At MindBridge we believe in augmenting human potential through the use of analytics, machine learning, and AI. We believe the best forms of actionable insights come from collaboration between AI and users. At MindBridge we are building the world’s first AI financial auditor. Our technology supports evidence-based decision making built on a bedrock of data analysis and data science.

If you thrive in a culture of healthy debate and enjoy flipping seamlessly between the strategic big picture and the nuts and bolts, then we want to hear from you.

Financial crimes are on the rise; the loss today is estimated in the trillions of dollars. MindBridge was formed to address the growing problem that there is too much data and not enough insight. It’s high time that we take analytics to the boardroom and into the audit space to fight fraud. If you are looking for a needle in a haystack our technology can find it, even if it’s a haystack of needles.

We use statistical methods, machine learning, and artificial intelligence all wrapped in an easy to use cloud-based platform. We make complicated analysis simple and easy for non-technical professionals.

If tackling these kinds of problems gets you fired up, let’s talk. Work with us and we can bring early detection of financial misconduct to the world can stop good people from turning bad.

MindBridge is passionate and committed to creating a diverse environment. We are an equal opportunity employer and as such qualified applicants will receive consideration without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Interested in applying? Send your resume to hr@mindbridge.ai

We’re a fast-growing, post-seed startup looking to expand our product capabilities to handle the diverse variance and size of our customers’ financial data. If you are looking for the challenge of creating and delivering product code to process previously unseen types of customer data, then show us what you got!

Below are some of the skills that we use to support our customers. Tell us why you’d be a great fit — what do you know, and what are you learning?

• Java server, Tomcat, Spring and Spring boot MVC
• Databases and database concepts and experience
• Knowledge of data manipulation/shaping/cleansing languages and tools is preferred
• You will be extending our core product to handle new types of data and report new analytic results based on customer requirements. You enjoy interacting directly with users as well as producing awesome code that will be deployed into our cloud infrastructure.

About the company

At MindBridge we believe in augmenting human potential through the use of analytics, machine learning, and AI. We believe the best forms of actionable insights come from collaboration between AI and users. At MindBridge we are building the world’s first AI financial auditor. Our technology supports evidence-based decision making built on a bedrock of data analysis and data science. If you thrive in a culture of healthy debate and enjoy flipping seamlessly between the strategic big picture and the nuts and bolts, then we want to hear from you. Financial crimes are on the rise; the loss today is estimated in the trillions of dollars. MindBridge was formed to address the growing problem that there is too much data and not enough insight. It’s high time that we take analytics to the boardroom and into the audit space to fight fraud. If you are looking for a needle in a haystack our technology can find it, even if it’s a haystack of needles. We use statistical methods, machine learning, and artificial intelligence all wrapped in an easy to use cloud-based platform. We make complicated analysis simple and easy for non-technical professionals. If tackling these kinds of problems gets you fired up, let’s talk. Work with us and we can bring early detection of financial misconduct to the world can stop good people from turning bad.

Key Skills

• Bachelor’s degree in computer science, computer engineering or equivalent
• Project experience with database technologies (SQL or NOSQL, such as Mongo or Redis)
• Knowledge of server programming using Java, Spring or Spring boot MVC, REST APIs
• Demonstrated coding skills solving data manipulation and shaping problems
• Minimum of 4 years experience

Additional Skills

• Knowledge of classification and machine learning techniques
• Basic knowledge of financial reporting concepts (balance sheet, income statement, transactions and ledgers)

MindBridge is passionate and committed to creating a diverse environment. We are an equal opportunity employer and as such qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Interested in applying? Send your resume to hr@mindbridge.ai

Ottawa Office, Full Time

Data is at the heart of what we do at MindBridge, we are looking for people who enjoy partnering with colleagues and clients to answer critical and difficult questions. Our front-end team is always aiming to delight our users with an amazing UI and deliver powerful insights with modern and intuitive data visualizations.

The Basics: An enquiring mind, you are collaborative and like working with colleagues and clients to change the world. You have the ability to think strategically, self-direct and believe in bringing your best every day.

Software Engineering: You are familiar with team-oriented software development including agile methods, unit testing, continuous integration and rapid prototyping.  You are comfortable writing code in a functional-oriented programing language, building maintainable a scalable CSS and HTML.

Modeling and Design: You can understand and describe solutions in terms of conceptual models (Flow diagrams or equivalent) and software design patterns, and can express those concepts in code.

Web Components: You are comfortable creating web components following mockups and design guidelines.

Key Skills

• Proficient with HTML, CSS, and JavaScript.
• Knowledge of Angular JS, and/or Typescript preferred
• BS or equivalent degree in computer science, engineering or related technology field.
• Ability to effectively understand and communicate technical concepts both written and verbally.

Nice to have

• Comfortable working with CSS Pre-processors.
• Experience with REST APIs and HTTP methods.

About the company

At MindBridge we believe in augmenting human potential through the use of analytics, machine learning, and AI. We believe the best forms of actionable insights come from collaboration between AI and users. At MindBridge we are building the world’s first AI financial auditor. Our technology supports evidence-based decision making built on a bedrock of data analysis and data science.

If you thrive in a culture of healthy debate and enjoy flipping seamlessly between the strategic big picture and the nuts and bolts, then we want to hear from you.

Financial crimes are on the rise; the loss today is estimated in the trillions of dollars. MindBridge was formed to address the growing problem that there is too much data and not enough insight. It’s high time that we take analytics to the boardroom and into the audit space to fight fraud. If you are looking for a needle in a haystack our technology can find it, even if it’s a haystack of needles.

We use statistical methods, machine learning, and artificial intelligence all wrapped in an easy to use cloud-based platform. We make complicated analysis simple and easy for non-technical professionals.

If tackling these kinds of problems gets you fired up, let’s talk. Work with us and we can bring early detection of financial misconduct to the world can stop good people from turning bad.

MindBridge is passionate and committed to creating a diverse environment. We are an equal opportunity employer and as such qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Interested in applying? Send your resume to hr@mindbridge.ai

Ottawa Office, Full Time

We’re a fast-growing, post-seed startup looking to expand our product and core architecture and AI capabilities to handle the diverse variance and size of our customers’ financial data. If you are looking for the challenge of creating and delivering an AI-based platform to process previously unseen types of customer data, then show us what you got!

Below are some of the technologies that we use to support our customers. Tell us why you’d be a great fit — what do you know, and what are you learning?

• Kafka, Mongo, Apache Spark, Scala, Flink and Mesos
• Java, Tomcat, Spring and Spring boot MVC
• Databases and database concepts and experience
• Knowledge of data manipulation/shaping/cleansing languages and tools is preferred
• You will be extending our architecture to handle new types of data and machine learning analysis based on customer requirements, producing awesome code that will be deployed into our cloud infrastructure.

Key Skills

• Bachelor’s degree in computer science, computer engineering or equivalent
• Minimum of 4 years experience working in related fields
• Project experience with database technologies (SQL or NOSQL, such as Mongo or Redis)
• Knowledge of server programming using Java, Spring or Spring boot MVC, REST APIs
• Demonstrated coding skills solving data manipulation and shaping problems

Additional Skills

• Knowledge of classification and machine learning techniques
• Basic knowledge of financial reporting concepts (balance sheet, income statement, transactions and ledgers)

About the company

At MindBridge we believe in augmenting human potential through the use of analytics, machine learning, and AI. We believe the best forms of actionable insights come from collaboration between AI and users. At MindBridge we are building the world’s first AI financial auditor. Our technology supports evidence-based decision making built on a bedrock of data analysis and data science.

If you thrive in a culture of healthy debate and enjoy flipping seamlessly between the strategic big picture and the nuts and bolts, then we want to hear from you.

Financial crimes are on the rise; the loss today is estimated in the trillions of dollars. MindBridge was formed to address the growing problem that there is too much data and not enough insight. It’s high time that we take analytics to the boardroom and into the audit space to fight fraud. If you are looking for a needle in a haystack our technology can find it, even if it’s a haystack of needles.

We use statistical methods, machine learning, and artificial intelligence all wrapped in an easy to use cloud-based platform. We make complicated analysis simple and easy for non-technical professionals.

If tackling these kinds of problems gets you fired up, let’s talk. Work with us and we can bring early detection of financial misconduct to the world can stop good people from turning bad.

MindBridge is passionate and committed to creating a diverse environment. We are an equal opportunity employer and as such qualified applicants will receive consideration without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Interested in applying? Send your resume to hr@mindbridge.ai