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Why join the MindBridge team?

Accounting irregularities and financial misstatements are on the rise, with shareholder losses estimated in the trillions of dollars. MindBridge Ai was formed to address the heart of this problem: increasing amounts of financial data and not enough accounting-focused computing power to provide appropriate risk assessments.

We take analytics to the boardroom, empowering both internal and external audit professionals to provide a higher level of assurance about the integrity of financial statements. We’re revolutionizing the risk assessment of financial statements, and working on solutions that increase auditor assurance.

If tackling these kinds of front-page business problems gets you fired up, let’s talk!

Working at MindBridge

At MindBridge, we make work play. We tackle complex challenges, work hard, high-five and celebrate. We’re risk-takers, fast learners, and experts in our fields. Together, we’re redefining an industry in desperate need of a shakeup.

If you like a challenge, you’ll love it here, because we’re solving tough problems every day. No global movement springs from individuals. It takes an entire team united behind something big. Together, we work hard, we laugh a lot, we brainstorm nonstop, we use hundreds of Post-Its a week, and we give the best high-fives in town.

Rules we live by

Make a difference

Always strive to do good & better the world.

Request forgiveness, not permission

Know when to push the boundaries.

Be transparent

Everyone needs to be on the same page.

No micro-managing

Eyes on, hands off.

Encourage everyone

Be a mentor & don’t criticize.

Take ownership

Each individual is the CEO of their domain.

Rules we live by

Make a difference

Always strive to do good & better the world.

Be transparent

Everyone needs to be on the same page.

Encourage everyone

Be a mentor & don’t criticize.

Request forgiveness, not permission

Know when to push the boundaries.

No micro-managing

Eyes on, hands off.

Take ownership

Each individual is the CEO of their domain.

Current opportunities

IT Support Specialist

Ottawa office – full time

Responsibilities

  • Perform maintenance activities on computers within the MindBridge office environment
  • Problem-solve, troubleshoot, diagnose, and resolve problems including computers, AV equipment, and office network
  • Provide installation, configuring, testing, troubleshooting repairs, and upgrades of various computer software, hardware, and peripherals
  • Provide support to staff on using personal devices for work
  • Provide support to staff on the use of standard applications and tools
  • Maintain a timely and accurate inventory of IT assets
  • Monitor cloud services for compliance and security
  • Investigate security incidents
  • Produce and maintain accurate documentation

 

Skills & Requirements

  • Good knowledge of computer hardware, software, and applications.
  • Knowledge of network systems is an asset
  • Good knowledge of Windows, OS-X, Linux, Android and iOS
  • Experience with Microsoft Office and Google suite
  • Willingness to learn about security operations
  • Excellent written/oral English skills
  • Self-motivated and able to work with minimum supervision
  • Demonstrated problem solving and troubleshooting abilities


About the company

At MindBridge we believe in augmenting human potential through the use of analytics, machine learning, and AI. We believe the best forms of actionable insights come from collaboration between AI and users. At MindBridge we are building the world’s first AI financial auditor. Our technology supports evidence-based decision making built on a bedrock of data analysis and data science.

If you thrive in a culture of healthy debate and enjoy flipping seamlessly between the strategic big picture and the nuts and bolts, then we want to hear from you.

Financial crimes are on the rise; the loss today is estimated in the trillions of dollars. MindBridge was formed to address the growing problem that there is too much data and not enough insight. It’s high time that we take analytics to the boardroom and into the audit space to fight fraud. If you are looking for a needle in a haystack our technology can find it, even if it’s a haystack of needles.

We use statistical methods, machine learning, and artificial intelligence all wrapped in an easy to use cloud-based platform. We make complicated analysis simple and easy for non-technical professionals.

If tackling these kinds of problems gets you fired up, let’s talk. Work with us and we can bring early detection of financial misconduct to the world can stop good people from turning bad.

MindBridge is passionate and committed to creating a diverse environment. We are an equal opportunity employer and as such qualified applicants will receive consideration without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


Interested in applying? Send your resume to hr@mindbridge.ai

Director Marketing

Ottawa office – full time

The Director Marketing will be responsible for leading marketing and digital strategy and implementation and partnering with the VP Sales Operations on the development of the overall strategy and marketing plans.

The Director Marketing will be tuned into the ever-evolving digital landscape and bring a curiosity and love of developing creative solutions that inspire and differentiate to the team. They’re also a natural leader who thrives on solving marketing challenges and creating new opportunities while leading a team to advance Mindbridge’s digital presence.

 

Responsibilities

  • Develop and implement a long-term digital marketing strategy, ensuring consistency and robust execution
  • Provide forward-thinking ideas to build and maintain a strong digital presence across our brands and for adjusting the marketing mix in order to optimize lead generation, sales, client and prospect engagement, increased Canadian and global brand awareness
  • Lead the creation, curation and sharing of all types of content across Mindbridge’s digital platforms, include creating original content (print, video and photography), and engaging with followers
  • Maximize Mindbridge’s reach while revamping website
  • With the support of the communications team, you will grow our audience engagement across Mindbridge’s various social media platforms
  • Work to establish MindBridge as the prime source of content related to applied AI, AI Audit, innovation & technology, resources and related topics

 

Experience :

  • Post secondary education with a digital marketing qualification (BA, MBA, BSc degree in Marketing, or Digital technologies)
  • Min 10 years of digital marketing experience backed by broader marketing experience
  • Strong strategic capabilities, with a proven track record for developing digital marketing programs that drive ROI and the ability to measure digital marketing campaigns
  • Strong understanding of how all current digital marketing channels function and knowledge of online marketing tools and best practices
  • Very strong conceptual, writing and communications skills, with the ability to quickly create compelling content tailored to particular audiences and channels.
  • Hands on experience with SEO/SEM, Google Analytics, Hootsuite, YouTube analytics, Salesforce, Sprinklr, Marketing Automation, CRM and social listening platforms,
  • Strong familiarity with web design and development
  • Superior conceptual, analytical and project management skills

 

Nice to Have(s):

  • Experience working in the Technology / B2B  industry in general, experience working in the CPA/Audit sector a plus
  • Bilingualism is a strong asset


About the company

At MindBridge we believe in augmenting human potential through the use of analytics, machine learning, and AI. We believe the best forms of actionable insights come from collaboration between AI and users. At MindBridge we are building the world’s first AI financial auditor. Our technology supports evidence-based decision making built on a bedrock of data analysis and data science.

If you thrive in a culture of healthy debate and enjoy flipping seamlessly between the strategic big picture and the nuts and bolts, then we want to hear from you.

Financial crimes are on the rise; the loss today is estimated in the trillions of dollars. MindBridge was formed to address the growing problem that there is too much data and not enough insight. It’s high time that we take analytics to the boardroom and into the audit space to fight fraud. If you are looking for a needle in a haystack our technology can find it, even if it’s a haystack of needles.

We use statistical methods, machine learning, and artificial intelligence all wrapped in an easy to use cloud-based platform. We make complicated analysis simple and easy for non-technical professionals.

If tackling these kinds of problems gets you fired up, let’s talk. Work with us and we can bring early detection of financial misconduct to the world can stop good people from turning bad.

MindBridge is passionate and committed to creating a diverse environment. We are an equal opportunity employer and as such qualified applicants will receive consideration without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


Interested in applying? Send your resume to hr@mindbridge.ai

Product Manager

Ottawa office – full time

Do you like developing products to solve real-world customer’s problems? Do you have experience performing market research to understand market drivers and the competitive landscape? Are you passionate about the application of new technologies to disrupt traditional models of business? We’re actively seeking individuals with an educational background in engineering, computer science and math/accounting who are passionate about developing product requirements and roadmaps to ensure the continuing market leadership and success of MindBridge.

Every day, we help our customers make smarter decisions by enabling them to detect anomalies in data using machine learning artificial intelligence. Your role, as a Product Manager will include identifying sets of prioritized product requirements based on market research and input from the R&D, Customer Success and Growth teams and well as your peers on the product management team. You will be responsible for communicating the roadmap both internally and externally to key stakeholders and working with R&D to execute on the development of the roadmap.

Our product management team is motivated by a desire to deeply understand market requirements and support the introduction of innovation in the product to delight our customers.

Desired Experience

  • Intermediate to senior level role with previous reporting relationships into VP and/or C-suite executives
  • 5-10 year’s experience in the product manager position in an innovation-technology driven firm
  • Possessing exceptional communication and presentation skills
  • Passion, energy and enthusiasm for working with customers and developers in an emerging technology field
  • Experience in developing requirements for new products that incorporate emerging technologies and bringing those products successfully (or unsuccessfully with lessons learned) to market
  • Experience in researching and quickly understanding new technologies and new market segments
  • An understanding and view of the role innovation plays in transforming traditional industries
  • Ability to listen to clients’ needs, then work to prioritize and document them for introduction into a product roadmap
  • Ability to brief R&D developers, customers and C-suite executives on the roadmap and supporting reasons for the prioritization of features on the roadmap
  • An understanding of the role customers can play in roadmap acceleration

 

Desired Skills

  • Dedicated to understanding the market and a passion for exceeding client expectations
  • Comfortable writing requirements for complex software and diving into detailed requirements
  • Willingness to consume, understand and relay to teammates industry related standards
  • Strong written and verbal communication skills
  • Must be able to travel to the US and EU
  • Must be able to obtain and hold government security clearance
  • Proficient with Microsoft Excel, PowerPoint and Word
  • Experience with Jira or another bug-tracking tool
  • Experience with Balsamiq mock-ups
  • Ability to manage feedback from multiple parties
  • Excellent work ethic and a history of getting things done
  • Organized, adaptable, execution-oriented, and data-driven
  • High energy, self-motivated, and team-oriented
  • Strong analytical and problem-solving skills
  • Willingness to support corporate events and meetings that, on occasion, may fall outside of normal business hours
  • Design Thinking training and experience an asset
  • Team management experience an asset

 

Desired Education

  • Engineering, math or computer science bachelor or higher degree from an accredited university
  • OR Math/Accounting bachelor or higher degree from an accredited university

 

About the company

At MindBridge we believe in augmenting human potential through the use of analytics, machine learning, and AI. We believe the best forms of actionable insights come from collaboration between AI and users. At MindBridge we are building the world’s first AI financial auditor. Our technology supports evidence-based decision making built on a bedrock of data analysis and data science.

If you thrive in a culture of healthy debate and enjoy flipping seamlessly between the strategic big picture and the nuts and bolts, then we want to hear from you.

Financial crimes are on the rise; the loss today is estimated in the trillions of dollars. MindBridge was formed to address the growing problem that there is too much data and not enough insight. It’s high time that we take analytics to the boardroom and into the audit space to fight fraud. If you are looking for a needle in a haystack our technology can find it, even if it’s a haystack of needles.

We use statistical methods, machine learning, and artificial intelligence all wrapped in an easy to use cloud-based platform. We make complicated analysis simple and easy for non-technical professionals.

If tackling these kinds of problems gets you fired up, let’s talk. Work with us and we can bring early detection of financial misconduct to the world can stop good people from turning bad.

MindBridge is passionate and committed to creating a diverse environment. We are an equal opportunity employer and as such qualified applicants will receive consideration without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


Interested in applying? Send your resume to hr@mindbridge.ai

Data Scientist

Ottawa office – full time

Data is at the heart of what we do at MindBridge, we are looking for people who enjoy partnering with colleagues and clients to answer critical and difficult questions. Our data scientists and engineers do not inhabit Ivory Towers, they are collaborative problem-solvers. We care most about getting to the best point of view, regardless of whether that requires a rigorous statistical model, a simplistic ad hoc approach, or some combination of multiple lenses.

Do you have an enquiring mind that questions orthodoxy and the status-quo? Do you enjoy the challenge of breaking new ground in a highly dynamic environment that’s part of one of the fastest growing industries? If so, MindBridge is the team for you!


Skills that will get you hired:

Data Visualization and Communication: You know that storytelling with data is an important skill. You understand how to communicate analytic insights to everyday people without resorting to jargon.

Science/Statistics: You are not scared by Greek letters, and have empirical thinking at your core. You may have acquired these skills by studying Math, statistics or you have a scientific or engineering background. Statisticians, Biologists, Chemists or Physicists.

Machine Learning: You’ve used machine learning techniques, you know how logistic regression works and you can jump in and train a neural net model on data and understand if your results are any good.

Data Munging: You know how to work with data, shape it and manipulate it at will. Wizarding skills with data are highly desirable and knowledge of one or all of SQL, Apache Spark, TensorFlow, MatLab, R is an advantage.

Software Engineering: You are comfortable writing high-quality code in a professional setting. You should have some experience writing code and have worked on agile development teams.

Additional Skills

  • Strong skills in Java, Scala, R, Python or SQL is an asset
  • Experience in analytics with machine learning models is an asset


People we’re looking for :

  • Have an enquiring mind, you are collaborative and like working with colleagues and clients to change the world.
  • Have the ability to think strategically, self-direct and believe in bringing their best every day.
  • Have 5 Year’s Experience translating data into insight to recommendations
  • Have a BS (MS/PhD Preferred) in quant discipline (e.g. Math/Hard Science, Stats, CS, EE, Econ)


About the company

At MindBridge we believe in augmenting human potential through the use of analytics, machine learning, and AI. We believe the best forms of actionable insights come from collaboration between AI and users. At MindBridge we are building the world’s first AI financial auditor. Our technology supports evidence-based decision making built on a bedrock of data analysis and data science.

If you thrive in a culture of healthy debate and enjoy flipping seamlessly between the strategic big picture and the nuts and bolts, then we want to hear from you.

Financial crimes are on the rise; the loss today is estimated in the trillions of dollars. MindBridge was formed to address the growing problem that there is too much data and not enough insight. It’s high time that we take analytics to the boardroom and into the audit space to fight fraud. If you are looking for a needle in a haystack our technology can find it, even if it’s a haystack of needles.

We use statistical methods, machine learning, and artificial intelligence all wrapped in an easy to use cloud-based platform. We make complicated analysis simple and easy for non-technical professionals.

If tackling these kinds of problems gets you fired up, let’s talk. Work with us and we can bring early detection of financial misconduct to the world can stop good people from turning bad.

MindBridge is passionate and committed to creating a diverse environment. We are an equal opportunity employer and as such qualified applicants will receive consideration without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


Interested in applying? Send your resume to hr@mindbridge.ai

QA Automation Developer

Quality Assurance / Software Verification
Ottawa Office, Full Time

We’re a fast-growing startup looking to add a dedicated quality assurance specialist to our team. We have a strong focus on test automation and code quality and want to hire a software developer and future leader to take our automated testing to the next level. We want a candidate who will learn our product end-to-end and become a domain expert.

Our SaaS product is a critical part of the financial assurance ecosystem and you’ll be embedded in our development team to ensure our clients get the results they need from our data ingestion, machine learning, visualization, and workflow subsystems.

Your responsibilities would include:

  • Automating API and user interface testing efforts
  • Building test frameworks and test cases for our machine learning pipelines
  • Coaching developers on best practices to build testable software and write effective tests
  • Collaborating with product managers and developers to decide on test strategies for new features
  • Generating anonymized sample data for demos and training

Ownership is important at MindBridge. We want someone with an inquiring mind who will dig into requirements with product managers and developers. We don’t expect you to know anything about accounting or auditing, but you’re going to learn quickly!

Below are some of the technologies we’re using for our automated tests. You’ll have a say in what we keep and what we change. Tell us why you’d be a great fit — what do you know, and what are you learning?

  • Angular – Jasmine, Karma, Protractor, Selenium, BrowserStack
  • Java – JUnit, Mockito, Spring Boot

Key Skills

  • Bachelor’s degree or diploma in computer science, computer engineering or equivalent
  • Fluency in at least one of JavaScript, Java, or Python
  • Fluency with one or more integration or system test frameworks (Selenium, Tavern, REST Assured, Insomnia, Postman, etc.)

Additional Skills

  • Basic knowledge of financial reporting concepts (balance sheet, income statement, transactions and ledgers)

About the company

At MindBridge we believe in augmenting human potential through the use of analytics, machine learning, and AI. We believe the best forms of actionable insights come from collaboration between AI and users. At MindBridge we are building the world’s first AI financial auditor. Our technology supports evidence-based decision making built on a bedrock of data analysis and data science.

If you thrive in a culture of healthy debate and enjoy flipping seamlessly between the strategic big picture and the nuts and bolts, then we want to hear from you.

Financial crimes are on the rise; the loss today is estimated in the trillions of dollars. MindBridge was formed to address the growing problem that there is too much data and not enough insight. It’s high time that we take analytics to the boardroom and into the audit space to fight fraud. If you are looking for a needle in a haystack our technology can find it, even if it’s a haystack of needles.

We use statistical methods, machine learning, and artificial intelligence all wrapped in an easy to use cloud-based platform. We make complicated analysis simple and easy for non-technical professionals.

If tackling these kinds of problems gets you fired up, let’s talk. Work with us and we can bring early detection of financial misconduct to the world can stop good people from turning bad.

MindBridge is passionate and committed to creating a diverse environment. We are an equal opportunity employer and as such qualified applicants will receive consideration without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


Interested in applying? Send your resume to hr@mindbridge.ai

Intermediate / Senior Java Developers

We’re a fast-growing, post-seed startup looking to expand our product capabilities to handle the diverse variance and size of our customers’ financial data. If you are looking for the challenge of creating and delivering product code to process previously unseen types of customer data, then show us what you got!

Below are some of the skills that we use to support our customers. Tell us why you’d be a great fit — what do you know, and what are you learning?

  • Java server, Tomcat, Spring and Spring boot MVC
  • Databases and database concepts and experience
  • Knowledge of data manipulation/shaping/cleansing languages and tools is preferred
  • You will be extending our core product to handle new types of data and report new analytic results based on customer requirements. You enjoy interacting directly with users as well as producing awesome code that will be deployed into our cloud infrastructure.

About the company

At MindBridge we believe in augmenting human potential through the use of analytics, machine learning, and AI. We believe the best forms of actionable insights come from collaboration between AI and users. At MindBridge we are building the world’s first AI financial auditor. Our technology supports evidence-based decision making built on a bedrock of data analysis and data science. If you thrive in a culture of healthy debate and enjoy flipping seamlessly between the strategic big picture and the nuts and bolts, then we want to hear from you. Financial crimes are on the rise; the loss today is estimated in the trillions of dollars. MindBridge was formed to address the growing problem that there is too much data and not enough insight. It’s high time that we take analytics to the boardroom and into the audit space to fight fraud. If you are looking for a needle in a haystack our technology can find it, even if it’s a haystack of needles. We use statistical methods, machine learning, and artificial intelligence all wrapped in an easy to use cloud-based platform. We make complicated analysis simple and easy for non-technical professionals. If tackling these kinds of problems gets you fired up, let’s talk. Work with us and we can bring early detection of financial misconduct to the world can stop good people from turning bad.

Key Skills

  • Bachelor’s degree in computer science, computer engineering or equivalent
  • Project experience with database technologies (SQL or NOSQL, such as Mongo or Redis)
  • Knowledge of server programming using Java, Spring or Spring boot MVC, REST APIs
  • Demonstrated coding skills solving data manipulation and shaping problems
  • Minimum of 4 years experience

Additional Skills

  • Knowledge of classification and machine learning techniques
  • Basic knowledge of financial reporting concepts (balance sheet, income statement, transactions and ledgers)

MindBridge is passionate and committed to creating a diverse environment. We are an equal opportunity employer and as such qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


Interested in applying? Send your resume to hr@mindbridge.ai

Intermediate / Senior Front End Developers

Ottawa Office, Full Time

Data is at the heart of what we do at MindBridge, we are looking for people who enjoy partnering with colleagues and clients to answer critical and difficult questions. Our front-end team is always aiming to delight our users with an amazing UI and deliver powerful insights with modern and intuitive data visualizations.

The Basics: An enquiring mind, you are collaborative and like working with colleagues and clients to change the world. You have the ability to think strategically, self-direct and believe in bringing your best every day.

Software Engineering: You are familiar with team-oriented software development including agile methods, unit testing, continuous integration and rapid prototyping.  You are comfortable writing code in a functional-oriented programing language, building maintainable a scalable CSS and HTML.

Modeling and Design: You can understand and describe solutions in terms of conceptual models (Flow diagrams or equivalent) and software design patterns, and can express those concepts in code.

Web Components: You are comfortable creating web components following mockups and design guidelines.

 

Key Skills

  • Proficient with HTML, CSS, and JavaScript.
  • Knowledge of Angular JS, and/or Typescript preferred
  • BS or equivalent degree in computer science, engineering or related technology field.
  • Ability to effectively understand and communicate technical concepts both written and verbally.

 

Nice to have

  • Comfortable working with CSS Pre-processors.
  • Experience with REST APIs and HTTP methods.

About the company

At MindBridge we believe in augmenting human potential through the use of analytics, machine learning, and AI. We believe the best forms of actionable insights come from collaboration between AI and users. At MindBridge we are building the world’s first AI financial auditor. Our technology supports evidence-based decision making built on a bedrock of data analysis and data science.

If you thrive in a culture of healthy debate and enjoy flipping seamlessly between the strategic big picture and the nuts and bolts, then we want to hear from you.

Financial crimes are on the rise; the loss today is estimated in the trillions of dollars. MindBridge was formed to address the growing problem that there is too much data and not enough insight. It’s high time that we take analytics to the boardroom and into the audit space to fight fraud. If you are looking for a needle in a haystack our technology can find it, even if it’s a haystack of needles.

We use statistical methods, machine learning, and artificial intelligence all wrapped in an easy to use cloud-based platform. We make complicated analysis simple and easy for non-technical professionals.

If tackling these kinds of problems gets you fired up, let’s talk. Work with us and we can bring early detection of financial misconduct to the world can stop good people from turning bad.

MindBridge is passionate and committed to creating a diverse environment. We are an equal opportunity employer and as such qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


Interested in applying? Send your resume to hr@mindbridge.ai

Intermediate / Senior Full Stack Developers

Ottawa Office, Full Time

We’re a fast-growing, post-seed startup looking to expand our product and core architecture and AI capabilities to handle the diverse variance and size of our customers’ financial data. If you are looking for the challenge of creating and delivering an AI-based platform to process previously unseen types of customer data, then show us what you got!

Below are some of the technologies that we use to support our customers. Tell us why you’d be a great fit — what do you know, and what are you learning?

  • Kafka, Mongo, Apache Spark, Scala, Flink and Mesos
  • Java, Tomcat, Spring and Spring boot MVC
  • Databases and database concepts and experience
  • Knowledge of data manipulation/shaping/cleansing languages and tools is preferred
  • You will be extending our architecture to handle new types of data and machine learning analysis based on customer requirements, producing awesome code that will be deployed into our cloud infrastructure.

Key Skills

  • Bachelor’s degree in computer science, computer engineering or equivalent
  • Minimum of 4 years experience working in related fields
  • Project experience with database technologies (SQL or NOSQL, such as Mongo or Redis)
  • Knowledge of server programming using Java, Spring or Spring boot MVC, REST APIs
  • Demonstrated coding skills solving data manipulation and shaping problems

Additional Skills

  • Knowledge of classification and machine learning techniques
  • Basic knowledge of financial reporting concepts (balance sheet, income statement, transactions and ledgers)

About the company

At MindBridge we believe in augmenting human potential through the use of analytics, machine learning, and AI. We believe the best forms of actionable insights come from collaboration between AI and users. At MindBridge we are building the world’s first AI financial auditor. Our technology supports evidence-based decision making built on a bedrock of data analysis and data science.

If you thrive in a culture of healthy debate and enjoy flipping seamlessly between the strategic big picture and the nuts and bolts, then we want to hear from you.

Financial crimes are on the rise; the loss today is estimated in the trillions of dollars. MindBridge was formed to address the growing problem that there is too much data and not enough insight. It’s high time that we take analytics to the boardroom and into the audit space to fight fraud. If you are looking for a needle in a haystack our technology can find it, even if it’s a haystack of needles.

We use statistical methods, machine learning, and artificial intelligence all wrapped in an easy to use cloud-based platform. We make complicated analysis simple and easy for non-technical professionals.

If tackling these kinds of problems gets you fired up, let’s talk. Work with us and we can bring early detection of financial misconduct to the world can stop good people from turning bad.

MindBridge is passionate and committed to creating a diverse environment. We are an equal opportunity employer and as such qualified applicants will receive consideration without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


Interested in applying? Send your resume to hr@mindbridge.ai

Customer Service Manager

Ottawa Office, Full Time

Do you like understanding and solving customer’s problems? Do you like developing customer relationships that promote retention and loyalty? We’re actively seeking individuals with engineering, computer science and accounting education who are passionate about working with customers to ensure that they’re not only satisfied with MindBridge’s products and services, but that they see the long-term value.

Every day, we help auditors in large and small firms make smarter decisions by enabling them to analyze accounting data using machine learning artificial intelligence. Your role, as the Customer Success Manager (CSM) will be understanding their needs, helping them ingest the correct data into our tool, and provide actionable results that bring value to their organization or help detect major issues, including fraud.

Our entry level and intermediate level CSM’s are motivated by building high-value relationships, maintaining customer retention, and ensuring the happiness and overall success of our MindBridge’s clients. You’ll work closely with sales, onboarding, and support departments, ensuring the successful and smooth transition of Business-to-Business (B2B) customers. This role will also be responsible for finding new opportunities for customers to extend their use of MindBridge within their organization.

Desired Experience

  • Entry level: New grad position; co-op or part-time experience preferred
  • Intermediate level: Experience in customer service preferred
  • Possessing effective communication and presentation skills (phone, email, webinars)
  • Experience in training individuals of various backgrounds in implementing, using and interpreting a product or service
  • Experience in tracking and successfully managing customer concerns and problems
  • Ability to listen to clients’ needs and issues in order to subsequently assess the root causes and either implement resolution or communicate with the required personnel in order to resolve

Desired Skills

  • Dedicated to client success and a passion for exceeding client expectations
  • Comfortable learning complex software and training non-technical customers
  • Strong written and verbal communication skills
  • Must be able to travel to the US and EU
  • Must be able to obtain and hold government security clearance
  • Proficient with Microsoft Excel
  • Ability to navigate complex customer organizations and manage feedback
  • Excellent work ethic and a history of getting things done
  • Organized, adaptable, execution-oriented, and data-driven
  • High energy, self-motivated, and team-oriented
  • Strong analytical and problem-solving skills
  • Willingness to support client requirements that, on occasion, may fall outside of normal business hours

Desired Education (one of the following)

  • Accounting degree with experience in audit preferred
  • Engineering or computer science degree
  • Commerce or business degree


About the company

At MindBridge we believe in augmenting human potential through the use of analytics, machine learning, and AI. We believe the best forms of actionable insights come from collaboration between AI and users. At MindBridge we are building the world’s first AI financial auditor. Our technology supports evidence-based decision making built on a bedrock of data analysis and data science.

If you thrive in a culture of healthy debate and enjoy flipping seamlessly between the strategic big picture and the nuts and bolts, then we want to hear from you.

Financial crimes are on the rise; the loss today is estimated in the trillions of dollars. MindBridge was formed to address the growing problem that there is too much data and not enough insight. It’s high time that we take analytics to the boardroom and into the audit space to fight fraud. If you are looking for a needle in a haystack our technology can find it, even if it’s a haystack of needles.

We use statistical methods, machine learning, and artificial intelligence all wrapped in an easy to use cloud-based platform. We make complicated analysis simple and easy for non-technical professionals.

If tackling these kinds of problems gets you fired up, let’s talk. Work with us and we can bring early detection of financial misconduct to the world can stop good people from turning bad.

MindBridge is passionate and committed to creating a diverse environment. We are an equal opportunity employer and as such qualified applicants will receive consideration without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


Interested in applying? Send your resume to hr@mindbridge.ai