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Last Updated December 21, 2023

As part of MindBridge Analytics Inc. (hereinafter “MindBridge”) and its subsidiaries commitment to accessibility, this multi-year Accessibility Plan outlines the company’s strategy to prevent and remove barriers from its workplace, focusing on customer service, information and communications, employment standards, and overall compliance with the Accessibility for Ontarians with Disabilities Act (AODA). 

Accessibility accomplishments and commitments

Our organization is actively fostering inclusivity and accessibility through various initiatives. We’ve implemented a comprehensive Accessibility Policy, communicated to all staff, and provided key training to staff and decision-makers in AODA standards. With a commitment to continuous improvement, we’ve restructured our communication methods to ensure documents are accessible to all. Our public website is regularly updated to comply with WCAG 2.0, Level AA standards. Furthermore, we’ve conducted a thorough review of the workplace, identifying and addressing physical barriers. Our commitment is transparent, evident in the publication of our accessibility policy and plans, showcasing our dedication to accessibility as a core value. 

Customer service

MindBridge is committed to excellence in serving all customers. Initiatives include an accessibility policy, staff training, welcoming service animals, and support persons, and providing accessible formats for feedback.

Information and communications

We are committed to communicating with people with disabilities in a manner that takes into account their specific needs. When requested, we will provide information about our organization and services, including public safety information, in accessible formats or with communication supports. This ensures that individuals with disabilities can receive and understand the information provided.

Our dedication to accessibility extends to our online presence. We strive to maintain our public-facing website in compliance with internationally recognized Web Content Accessibility Guidelines (WCAG) 2.0 Level AA. Adhering to these standards ensures that our website is user-friendly and accessible to individuals with disabilities. This commitment aligns with Ontario’s accessibility laws, demonstrating our proactive approach to providing inclusive information to all users. 

Policies and training

MindBridge implements policies outlining its commitment to accessibility. Employee and Contractor training on accessibility and human rights legislation is ongoing. 

Employment standards

MindBridge ensures employment processes are accessible, documents individual accommodation and return-to-work plans and provides workplace emergency response information. 

Accessibility plan review

This plan will be reviewed and updated at least once every five years, with the current review scheduled by January 1, 2029.

Feedback

We welcome questions and feedback about how we deliver services to people with disabilities. You can submit feedback and questions in person, at our location or by email, in writing or by any other means. Upon request, we will provide this Plan and any other forms or relevant documents in a format that takes into account the disability of the person submitting the request.

Email: accessibility@mindbridge.ai

Telephone: +1 (613) 667-1236

Address: 80 Aberdeen Street, Suite 400, Ottawa, ON, K1S 5R5, Canada