Accessibility policy

Last Updated July 11 2023

Purpose and Objectives

MindBridge is committed to providing excellent service and accessibility to our employees and clients. Our objective is to ensure equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws.


We are committed to training staff in Ontario’s accessibility laws and aspects of the Ontario Human Rights Code that relate to persons with disabilities. We will train our employees on accessibility as it relates to their specific roles.

Information and communications

We will communicate with people with disabilities in ways that take into account their disability. When asked, we will provide information about our organization and its services, including public safety information, in accessible formats or with communication supports.

We maintain our public facing website so as to meets the requirements internationally-recognized Web Content Accessibility Guidelines (WCAG) 2.0 Level AA in accordance with Ontario’s accessibility laws.


MindBridge is committed to providing a respectful, welcoming and inclusive environment to all our employees with disabilities. Our employment standards will incorporate best practice and regulatory requirements throughout the employment experience.

We will notify employees and the public about the availability of accommodation for applicants with disabilities in its recruitment, assessment and selection processes. If a request is made, the applicant will be consulted and provision of a suitable accommodation will be provided or arranged in a manner that takes into account the applicants accessibility needs due to disability.

We will notify staff that supports are available for those with disabilities. We will put in place a process to develop individual accommodation plans for employees and where needed, we will also provide customized emergency information to help an employee with a disability during an emergency. Our performance management, career development and redeployment processes will take into account the accessibility needs of all employees.

Modifications to this or other policies

We are committed to developing policies that respect and promote the dignity and independence of people with disabilities. All MindBridge policies and procedures will be developed or updated in such a manner as to respect and promote the dignity and independence of persons with disabilities.

Feedback on Accessibility Practices

We welcome questions and feedback about how we deliver services to people with disabilities. You can submit feedback and questions in person, at our location or by email, in writing or by any other means.


Telephone: +1 (613) 667-1236

Address: 80 Aberdeen Street, Suite 400, Ottawa, ON, K1S 5R5, Canada

 Upon request, we will provide this Policy and any other forms or relevant documents in a format that takes into account the disability of the person submitting the request.

Appendix A: Multi-year Accessibility Plan

MindBridge has made a commitment to accessibility and has established an accessibility plan. Our approach is to look for and understand barriers to accessibility in all areas of our organization and work to improve them over time. Our priority is to focus the areas which will provide the most impact to the needs of our employees and customers.

Our Achievements

To date we have established a company policy and commitment to accessibility that has been communicated to all staff.  We have trained key staff and policy makers in OADA standards and regulations. We have made a plan to embark on a program of training for all new hires and all existing employees to make understanding and supporting accessibility needs a core value in our business.

We have reviewed how our organizations communicates and have put in place methods to communicate documents in electronic and other formats in order to foster inclusion and integration. We provide notices around our workplace and online of the availability of alternative formats and that assistance is available upon request. Our public website has been updated and is being maintained to comply with WCAG 2.0, Level AA standards. We have reviewed our workplace to assess physical and environmental barriers and identified actions to improve our accessibility and prepare for future potential needs. We have published our accessibility policy and plans to make our commitment and intentions clear.

Our Plan

Customer Service

As an online service enabling the future of audit MindBridge customer experience team uses multiple methods and modes of communication with our clients including online chat, email, video conference and telephone. Our plan is to review our practices and toolset, in collaboration with stakeholders to ensure we are providing an excellent service with accessibility needs at the core.

Information and communications

Our information and communication needs as an online business have undergone external validation with accessibility professionals who have helped us build our competency in better serving our employee’s and client’s needs.  To support this as our service evolves and grows we will establish a process of continual validation and review with 3rd parties and stakeholders.

Employment & Training

We are committed to inclusive environment and this means from the first moment in our hiring process all the way to continual employee engagement and training. We will leverage our learning management system to ensure all our employees both new hires and existing receive appropriate accessibility training according to their roles and responsibilities. Such training will be repeated annually and recorded as part of our governance and compliance requirements.