CUSTOMER SUCCESS
Success with MindBridge drives greater value firm-wide
Adopting new AI auditing technology can feel overwhelming. Your team might be wondering– ‘Will we find the time to learn this new system? How can we adapt our processes to leverage this technology and still meet regulatory standards? Can we effectively manage this organizational change?’
This is where our team steps in to help.
When you embark on the journey with MindBridge, you’ll have everything you need
Our support doesn’t stop at your first engagement. From mapping out the right action plan to building data and communication strategies, you can count on our team to help you drive buy-in and speed up adoption firm-wide.
Get the support you need. Anywhere, anytime.
MindBridge Academy
Get 24/7 access to self-paced online training and webinars. Some MindBridge Academy courses also give you credits towards Continuing Professional Education (CPE) and Continuing Professional Development (CPD).
Knowledge base
Explore hundreds of articles and product documentation in one central hub. Whether you have how-to questions or want to advance your learning, you’ll find the information you’re looking for.
In-product support
Receive tailored support directly from within Ai Auditor. One mouse click connects you via chat to our support team who can quickly answer questions and get you back on track.
Introducing MindBridge Edge
MindBridge Edge is the customer success program designed to help you ramp up and thrive using Ai Auditor. Choose the level of support that’s best for your organization to access hands-on coaching, training, and support. As your investment in MindBridge grows, you can upgrade your support experience and unlock premium services.
Essential
Streamlined onboarding
Tailored coaching: monthly touch-point
Annual executive business reviews (remote)
2 on-demand support contacts
On-going education and CPD/CPE accreditation
3 MindBridge Academy memberships
Standard
Streamlined onboarding
6 hours/month of tailored coaching
Bi-annual executive business reviews (remote)
4 on-demand support contacts
On-going education and CPD/CPE accreditation
20 MindBridge Academy memberships
Premium
Streamlined onboarding
12 hours/month of tailored coaching
Quarterly executive business reviews (remote)
10 on-demand support contacts
On-going education and CPD/CPE accreditation
50 MindBridge Academy memberships
Essential
Streamlined onboarding
Tailored coaching: monthly touch-point
Annual executive business reviews (remote)
2 on-demand support contacts
On-going education and CPD/CPE accreditation
3 MindBridge Academy memberships
Standard
Streamlined onboarding
6 hours/month of tailored coaching
Bi-annual executive business reviews (remote)
4 on-demand support contacts
On-going education and CPD/CPE accreditation
20 MindBridge Academy memberships
Premium
Streamlined onboarding
12 hours/month of tailored coaching
Quarterly executive business reviews (remote)
10 on-demand support contacts
On-going education and CPD/CPE accreditation
50 MindBridge Academy memberships
Upgrade to Premium to unlock more value
Faster adoption and success: Schedule more time with your Customer Success Manager (CSM) to optimize system performance, discuss strategies, and lay the roadmap for a more seamless adoption.
Custom-tailored support: Get functional reviews with a CPA, tips for data-driven audit methodology, and broader technical support across your organization.
Strategic plans and reviews: Participate in quarterly business reviews with your CSM to help guide the conversation with stakeholders on system performance and opportunities.
Explore what MindBridge can do for you
Talk to an expert to learn more