CUSTOMER SUCCESS
Success with MindBridge drives greater value firm-wide
Adopting new AI auditing technology can feel overwhelming. Your team might be wondering– ‘Will we find the time to learn this new system? How can we adapt our processes to leverage this technology and still meet regulatory standards? Can we effectively manage this organizational change?’
This is where our team steps in to help.
When you embark on the journey with MindBridge, you’ll have everything you need
Our support doesn’t stop at your first engagement. From mapping out the right action plan to building data and communication strategies, you can count on our team to help you drive buy-in and speed up adoption firm-wide.
Get the support you need. Anywhere, anytime.
EDUCATION
MindBridge Academy
Get 24/7 access to self-paced online training and webinars. Some MindBridge Academy courses also give you credits towards Continuing Professional Education (CPE) and Continuing Professional Development (CPD).
DOCUMENTATION
Knowledge base
Explore hundreds of articles and product documentation in one central hub. Whether you have how-to questions or want to advance your learning, you’ll find the information you’re looking for.
ASSISTANCE
In-product support
Receive tailored support directly from within Ai Auditor. One mouse click connects you via chat to our support team who can quickly answer questions and get you back on track.
Introducing MindBridge Edge
MindBridge Edge is the customer success program designed to help you ramp up and thrive using Ai Auditor. Choose the level of support that’s best for your organization to access hands-on coaching, training, and support. As your investment in MindBridge grows, you can upgrade your support experience and unlock premium services.
 PROFESSIONAL |  ENTERPRISE | |
|---|---|---|
Adoption Strategy and COE Enablement Workshops | Semi-annual | Quarterly |
Customer Success Management (Model, Coach and Care) | Up to 8 hours per month | Up to 16 hours per month |
Executive Briefings | Annually | Quarterly |
Data Import, Integration and Ingestion Support | Up to 10 hours per month | Up to 40 hours per month ¹ |
Edge Program Accelerator Workshops | 2 | 4 |
MindBridge Academy Learning Path Reviews | Annually | Quarterly |
Dedicated Customer Success Manager | Not available | $ |
(1)MindBridge Edge Professional Services spanning Project Management, Change Management, Data Management, and other such ad-hoc consulting services can be purchased in allocations at our prevailing blended services fee rate of USD $185/hour
