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MindBridge Ai Data Processing Addendum

MindBridge Data Processing Addendum

This Data Processing Addendum (“Addendum”), applies to agreements between MindBridge Analytics Inc (“MindBridge”), and entities who subscribe for MindBridge’s services and who are subject to Applicable Law (“Subscriber”) (collectively referred to as the “Parties”), sets forth the terms and conditions relating to the privacy, confidentiality and security of Personal Data (as defined below) associated with services to be rendered by MindBridge to Subscriber pursuant to the subscription agreement entered into between the Parties (the “Master Agreement”). For the purpose of this Agreement, “Subscriber” may also refer to a reseller or other entity that is using MindBridge’s services as a processor, where MindBridge is acting as a subprocessor for that Subscriber. 

I. Definitions

(A) “Applicable Law” means all applicable European Union (“EU”) or national laws and regulations relating to the privacy, confidentiality, security and protection of Personal Data, including, without limitation: the European Union (“EU”) General Data Protection Regulation 2016/679 (“GDPR”), with effect from 25 May 2018, and EU Member State laws supplementing the GDPR; the EU Directive 2002/58/EC (“e-Privacy Directive”), as replaced from time to time, and EU Member State laws implementing the e-Privacy Directive, including laws regulating the use of cookies and other tracking means as well as unsolicited e-mail communications.

(B) “Data Controller” means a person who alone or jointly with others determines the purposes and means of the Processing of Personal Data.

(C) “Data Processor” means a person who Processes Personal Data on behalf of the Data Controller.

(D) “Data Security Measures” means technical and organisational measures that are aimed at ensuring a level of security of Personal Data that is appropriate to the risk of the Processing, including protecting Personal Data against accidental or unlawful loss, misuse, unauthorised access, disclosure, alteration, destruction, and all other forms of unlawful Processing, including measures to ensure the confidentiality of Personal Data.

(E) “Data Subject” means an identified or identifiable natural person to which the Personal Data pertain.

(F) “Instructions” means this Addendum and any further written agreement or documentation through which the Subscriber instructs the MindBridge to perform specific Processing of Personal Data.

(G) “Personal Data” means any information relating to an identified or identifiable natural person provided by Subscriber to the Services and Processed by MindBridge in accordance with Subscriber’s Instructions pursuant to this Addendum; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

(H) “Personal Data Breach” a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, Personal Data transmitted, stored or otherwise Processed.

(I) “Process”, “Processed”, or “Processing” means any operation or set of operations performed upon Personal Data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

(J) “Services” means the services offered by MindBridge and subscribed for by Subscriber under the Master Agreement.

(K) “Sub-Processor” means the entity engaged by the Data Processor or any further Sub-Processor to Process Personal Data on behalf and under the authority of the Data Controller.

II. Roles and Responsibilities of the Parties

(A) The Parties acknowledge and agree that, as between the parties, Subscriber is acting as a Data Controller, and has the sole and exclusive authority to determine the purposes and means of the Processing of Personal Data Processed under this Addendum, and MindBridge is acting as a Data Processor on behalf and under the Instructions of Subscriber. Where Subscriber is processing Personal Data for a third party Data Controller, it is acknowledged that Subscriber is acting as Data Processor and MindBridge is acting as a Sub-Processor of Subscriber.

III. Obligation of MindBridge

MindBridge agrees and warrants to:

(A) Process Personal Data disclosed to it by Subscriber only on behalf of and in accordance with the Instructions of Subscriber and Annex 1 of this Addendum, unless MindBridge is otherwise required by Applicable Law, in which case MindBridge shall inform Subscriber of that legal requirement before Processing the Personal Data, unless informing the Subscriber is prohibited by law on important grounds of public interest. MindBridge shall immediately inform Subscriber if, in MindBridge’s opinion, an Instruction provided infringes Applicable Law.

(B) Ensure that any person authorised by MindBridge to Process Personal Data in the context of the Services is only granted access to Personal Data on a need-to-know basis, is subject to a duly enforceable contractual or statutory confidentiality obligation, and only processes Personal Data in accordance with the Instructions of the Data Controller.

(C) MindBridge stores and Processes all data, including Personal Data, in a European Union member-state, the US and/or Canada. MindBridge has and shall continue to enter into any written agreements as are necessary (in its reasonable determination) to comply with Applicable Law concerning any cross-border transfer of Personal Data, whether to or from MindBridge.

(D) Inform Subscriber promptly and without undue delay of any formal requests from Data Subjects exercising their rights of access, correction or erasure of their Personal Data, their right to restrict or to object to the Processing as well as their right to data portability, and not respond to such requests, unless instructed by the Subscriber in writing to do so. Taking into account the nature of the Processing of Personal Data, MindBridge shall assist Subscriber, by appropriate technical and organisational measures and at Subscriber’s cost, insofar as possible, in fulfilling Subscriber’s obligations to comply with a Data Subject’s request to exercise their rights with respect to their Personal Data.

(E) Notify Subscriber immediately in writing of any subpoena or other judicial or administrative order by a government authority or proceeding seeking access to or disclosure of Personal Data. Subscriber shall have the right to defend such action in lieu of and on behalf of MindBridge. Subscriber may, if it so chooses, seek a protective order. MindBridge shall reasonably cooperate with Subscriber in such defense.

(F) Provide reasonable assistance to Subscriber, at Subscriber’s cost, in complying with Subscriber’s obligations under Applicable Law.

(G) Maintain internal record(s) of Processing activities, copies of which shall be provided to Subscriber by MindBridge or to supervisory authorities upon request.

IV. Sub-Processing

(A) MindBridge shall not share, transfer, disclose, make available or otherwise provide access to any Personal Data to any third party, or contract any of its rights or obligations concerning Personal Data, unless MindBridge has entered into a written agreement with each such third party that imposes obligations on the third party that are no less stringent as those imposed on MindBridge under this Addendum. MindBridge shall only retain third parties that are capable of appropriately protecting the privacy, confidentiality and security of the Personal Data. MindBridge shall inform Subscriber of any intended changes concerning the addition or replacement of other processors.

V. Compliance with Applicable Laws

(A) Each party covenants and undertakes to the other that it shall comply with all Applicable Laws in the use of the Services.

(B) Without limiting the above, (i) Subscriber is responsible for ensuring that it has a lawful basis for the processing of Personal Information in the manner contemplated by this Agreement, and has adequate record of such basis (whether directly or through another third party provider); and (ii) MindBridge is not responsible for determining the requirements of laws applicable to Subscriber’s business or that MindBridge’s provision of the Services meet the requirements of such laws. As between the parties, Subscriber is responsible for the lawfulness of the Processing of the Subscriber Personal Data. Subscriber will not use the Services in conjunction with Personal Data to the extent that doing so would violate applicable Data Protection Laws.

(C) If a Data Subject brings a claim directly against MindBridge for a violation of their Data Subject rights in breach of Applicable Laws and such claim does not arise from a breach by MindBridge of the terms of this Agreement, Subscriber will indemnify MindBridge for any cost, charge, damages, expenses or loss arising from such a claim, to the extent that MindBridge has notified Subscriber about the claim and given Subscriber the opportunity to cooperate with MindBridge in the defense and settlement of the claim. Subject to the terms of the Agreement, Subscriber may claim from MindBridge amounts paid to a Data Subject for a violation of their Data Subject rights caused by MindBridge’s breach of its obligations under GDPR.

VI. Data Security

(A) MindBridge shall develop, maintain and implement a comprehensive written information security program that complies with Applicable Law and good industry practice. MindBridge’s information security program shall include appropriate administrative, technical, physical, organisational and operational safeguards and other security measures designed to (i) ensure the security and confidentiality of Personal Data; (ii) protect against any anticipated threats or hazards to the security and integrity of Personal Data; and (iii) protect against any Personal Data Breach, including, as appropriate:

  1. a) The encryption of the Personal Data;
  2. b) The ability to ensure the ongoing confidentiality, integrity, availability and resilience of Processing systems and services;
  3. c) The ability to restore the availability and access to the Personal Data in a timely manner in the event of a physical or technical incident; and
  4. d) A process for regularly testing, assessing and evaluating the effectiveness of technical and organisational measures adopted pursuant to this provision for ensuring the security of the Processing.

(B) MindBridge shall supervise MindBridge personnel to the extent required to maintain appropriate privacy, confidentiality and security of Personal Data. MindBridge shall provide training, as appropriate, to all MindBridge personnel who have access to Personal Data.

(C) Promptly: (i) on written request of Subscriber; and (ii) following the expiration or earlier termination of the Master Agreement, MindBridge shall return to Subscriber or its designee, if so requested during such period, or if not so requested securely destroy or render unreadable or undecipherable, each and every original and copy in every media of all Personal Data in MindBridge’s, its affiliates’ or their respective subcontractors’ possession, custody or control. In the event applicable law does not permit MindBridge to comply with the delivery or destruction of the Personal Data, MindBridge warrants that it shall ensure the confidentiality of the Personal Data and that it shall not use or disclose any Personal Data after termination of this Addendum. It is acknowledged that deletions during the term of the Agreement may result in MindBridge being unable to perform all or part of the Services, and may result in additional costs where multiple request for deletions impact on the delivery of the Service. 

VII. Data Breach Notification

(A) MindBridge shall without undue delay inform Subscriber in writing of any Personal Data Breach of which MindBridge becomes aware. The notification to Subscriber shall include all available information regarding such Personal Data Breach, including information on:

  1. a) The nature of the Personal Data Breach including where possible, the categories and approximate number of affected Data Subjects and the categories and approximate number of affected Personal Data records;
  2. b) The likely consequences of the Personal Data Breach; and
  3. c) The measures taken or proposed to be taken to address the Personal Data Breach, including, where appropriate, measures to mitigate its possible adverse effects.

MindBridge shall cooperate fully with Subscriber in all reasonable and lawful efforts to prevent, mitigate or rectify such Breach. MindBridge shall provide such assistance as required to enable Subscriber to satisfy Subscriber’s obligation to notify the relevant supervisory authority and Data Subjects of a personal data breach under Articles 33 and 34 of the GDPR.

VIII. Audit

MindBridge shall on written request (but not more than once per year, other than in the event of a breach) make available to Subscriber all information necessary to demonstrate compliance with the obligations set forth in this Addendum and, at the Subscriber’s expense, allow for and contribute to audits, including inspections, conducted by Subscriber or another auditor mandated by Subscriber. Upon prior written request by Subscriber (provided that it shall be not more than once per year other than in the event of a breach), MindBridge agrees to cooperate and, within reasonable time, provide Subscriber with: (a) audit reports (if any) and all information necessary to demonstrate MindBridge’s compliance with the obligations laid down in this Addendum; and (b) confirmation that no audit, if conducted, has revealed any material vulnerability in MindBridge’s systems, or to the extent that any such vulnerability was detected, that MindBridge has fully remedied such vulnerability.

IX. Governing Law

This Addendum shall be governed by the laws of the jurisdiction specified in the Agreement.



This Annex forms part of the Data Processing Addendum between Subscriber and MindBridge.

The Processing of Personal Data concerns the following categories of Data Subjects:

End users administrative users

Clients of the business users to the extent included in the data set

The Processing concerns the following categories of Personal Data:

  1. Customers, business partners and vendors of Subscriber, Subscriber’s customers and clients of those  (who are natural persons);
  2. Employees, clients or contact persons of Subscriber and its, customers, business partners and their clients;
  3. Employees, agents, advisors and clients of Subscriber’s  customers (who are natural persons);
  4. Customer’s customers’ end-users authorized to use the Services.

The Processing concerns the following categories of Sensitive Data:


The Processing concerns the following categories of data Processing activities (i.e., purposes of Processing):

The Personal Data processed by MindBridge and will be processed for the purpose of provision of the Services and related processing activities described in the Master Agreement and individual purchase orders for the services subject to this DPA. Personal data may be processed only to comply with Subscriber’s instructions issued in accordance with the DPA.