ANNEX 2 - Permitted sub-processors
Full name of sub-processor | Purpose of appointment of sub-processor | Establishment of, and locations at which data will be processed by, sub-processor | Adequacy mechanism, if applicable | How is the sub-processing triggered? | Data being processed – ie Client Data Files or User Data |
|---|---|---|---|---|---|
MindBridge Analytics Ltd | Provision of customer support, customer success and data ingestion services when necessary. | UK | SCC | Automatically on Subscriber’s use of MindBridge’s customer support services | Client Data Files |
Microsoft Azure | Cloud computing service necessary for the hosting of application services, including data storage. | EU | Automatically on Subscriber’s use of the Software | Client Data Files | |
Cloud Elements | Data transfer system necessary for transferring Client Data Files to our software as a service. | EU | Automatically on Subscriber’s use of data extraction features in the Software. | Client Data Files | |
MindBridge Analytics Ltd | Provision of customer support, customer success and data ingestion services when necessary. | UK | SCC | Automatically on Subscriber’s use of the Software | User Data |
Microsoft Azure | Hosting of authentication services, and other application services necessary for provision of Software. | Canada & EU | SCCs | Automatically on Subscriber’s use of the Software | User Data |
Microsoft Cloud Services | Analytics necessary for provision of software as a service. | Canada | SCCs | Automatically on Subscriber’s use of the Software | User Data |
Intercom | Messaging service integrated into software as a service offering, used for provision of certain customer support services. | USA | SCCs | Automatically on Subscriber’s use of the Software | User Data |
ChurnZero | Analytics necessary for provision of software as a service. | USA | SCC’s | Automatically on Subscriber’s use of the Software | User Data |
ZenDesk | Ticketing system necessary for the provision of certain customer support services. | USA | SCC’s | Automatically on Subscriber’s use of the Software | User Data |
Docebo | Learning management system necessary for the provision of certain customer support services. | Canada | SCC’s | Automatically on Subscriber’s use of the Software | User Data |
Atlassian | Development issue tracking system for tracking product issues and feature requests. | USA | SCC’s | Automatically on Subscriber’s use of the Software | User Data |
Box | Data transfer provider. Necessary for provision of certain customer support services. | EU | Box is only used on the explicit request of a Subscriber. | Client Data Files | |
Google G-Suite | Data transfer provider. Necessary for provision of certain customer support services. | USA | SCCs | G-Suite is only used on the explicit request of a Subscriber. | Client Data Files |
Calendly | Calendar management system necessary for administering, managing and developing our business and services. | USA | SCC’s | Calendly is only used on the explicit request of the Subscriber. | User Data |
G-Suite | G-Suite | USA | SCCs | G-Suite is only used on the explicit request of a Subscriber. | User Data |
