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ANNEX 2 - Permitted sub-processors

Full name of sub-processor
Purpose of appointment of sub-processor
Establishment of, and locations at which data will be processed by, sub-processor
Adequacy mechanism, if applicable
How is the sub-processing triggered?
Data being processed – ie Client Data Files or User Data
MindBridge Analytics Ltd
Provision of customer support, customer success and data ingestion services when necessary.
UK
SCC
Automatically on Subscriber’s use of MindBridge’s customer support services
Client Data Files
Microsoft Azure
Cloud computing service necessary for the hosting of application services, including data storage.
EU
Automatically on Subscriber’s use of the Software
Client Data Files
Cloud Elements
Data transfer system necessary for transferring Client Data Files to our software as a service.
EU
Automatically on Subscriber’s use of data extraction features in the Software.
Client Data Files
MindBridge Analytics Ltd
Provision of customer support, customer success and data ingestion services when necessary.
UK
SCC
Automatically on Subscriber’s use of the Software
User Data
Microsoft Azure
Hosting of authentication services, and other application services necessary for provision of Software.
Canada & EU
SCCs
Automatically on Subscriber’s use of the Software
User Data
Microsoft Cloud Services
Analytics necessary for provision of software as a service.
Canada
SCCs
Automatically on Subscriber’s use of the Software
User Data
Intercom
Messaging service integrated into software as a service offering, used for provision of certain customer support services.
USA
SCCs
Automatically on Subscriber’s use of the Software
User Data
ChurnZero
Analytics necessary for provision of software as a service.
USA
SCC’s
Automatically on Subscriber’s use of the Software
User Data
ZenDesk
Ticketing system necessary for the provision of certain customer support services.
USA
SCC’s
Automatically on Subscriber’s use of the Software
User Data
Docebo
Learning management system necessary for the provision of certain customer support services.
Canada
SCC’s
Automatically on Subscriber’s use of the Software
User Data
Atlassian
Development issue tracking system for tracking product issues and feature requests.
USA
SCC’s
Automatically on Subscriber’s use of the Software
User Data
Box
Data transfer provider. Necessary for provision of certain customer support services.
EU
Box is only used on the explicit request of a Subscriber.
Client Data Files
Google G-Suite
Data transfer provider. Necessary for provision of certain customer support services.
USA
SCCs
G-Suite is only used on the explicit request of a Subscriber.
Client Data Files
Calendly
Calendar management system necessary for administering, managing and developing our business and services.
USA
SCC’s
Calendly is only used on the explicit request of the Subscriber.
User Data
G-Suite
G-Suite
USA
SCCs
G-Suite is only used on the explicit request of a Subscriber.
User Data