We’ve come a long way since the days when unravelling scams was largely manual. But even with more sophisticated tools, a critical eye remains key to spot crime.
New technology and legislation have brought big changes to the fraud detection landscape over the past 25-plus years. And even more profound changes are likely to come as artificial intelligence and machine learning become more prevalent. But whatever new tools the future may bring, experts agree that humans will remain very much in the driver’s seat when it comes to fraud detection.